Return and Refund Policy

Effective Date: August 3, 2024

Thank you for shopping with us! We strive to ensure that you are completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help. Please read our Return and Refund Policy carefully.

  1. Eligibility for Returns

You may return most items within 30 days of receiving your order. To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it.
  • In the original packaging, including all tags, labels, and accessories.
  • Accompanied by a receipt or proof of purchase.
  1. Non-Returnable Items

Certain items are non-returnable, including:

  • Any items that have been removed from packaging
  • Personalized or custom-made items
  • Items marked as final sale
  1. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team at andrew@kratosindustrial.com or 513-502-0466 to request a return authorization.
  2. Pack Your Item: Securely pack the item in its original packaging. Include a copy of your receipt or proof of purchase.
  3. Ship Your Return: Send the item to the address provided by our customer service team. You will be responsible for paying your own shipping costs for returning your item.
  4. Refund Process

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

  1. Exchanges

We currently do not offer exchanges

  1. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of receipt. We will provide instructions for returning the item and will cover the shipping costs for damaged or defective returns.

  1. Contact Us

If you have any questions about our Return and Refund Policy, please contact us:

  • Email: andrew@kratosindustrial.com
  • Phone: 513-502-0466

Thank you for shopping with us! We appreciate your business and are committed to providing you with the best shopping experience possible. Feel free to modify any sections to better suit your store’s policies and practices. It’s also a good idea to consult with a legal professional to ensure compliance with local laws and regulations.